Terms And Conditions

Terms and Conditions-  

General

1. This Website is owned by Cottingham (Waltham) LTD, hereinafter referred to as 'We' or 'Our' (Registered Co. No. 05569516). Our registered office address is 41 High Street, Waltham Grimsby DN37 0LJ.
2. These general terms and conditions apply to anyone accessing information, viewing pages, or placing orders utilising any part of the www.walthampharmacy.com website ('Website') which is a trading name of Cottingham Waltham LTD. By utilising the Website you acknowledge your acceptance of these general terms and conditions. We retain the right to change the terms and conditions at any time without warning or prior notice.
3. We are registered with the General Pharmaceutical Council (GPhC) (ID: 1032479). Details of the registration can be found at the GPhC website www.pharmacyregulation.org/registers/pharmacy/registrationnumber/1032479.
4. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
5. Anyone wishing to purchase items on the Website is required to register their details with the Website. The User (anyone utilising any part of the Website, hereinafter referred to as 'you' or 'your') must be aged 18 years or over to purchase any items on the Website. We reserve the right to request proof of age at any time. You will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. You will be responsible for any use or misuse of the Website where your log-in details have been used.
6. We have taken reasonable care to ensure the content of the Website is correct and current. We disclaim any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.
7. We, our related companies, and our directors and employees will not be liable for any loss or claims arising from the use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. Your statutory rights as a consumer are not affected by these terms and conditions.
8. All information and content on the Website is for information only. If you have any doubts regarding the pharmaceutical products you should contact your doctor or medical advisor. You must ensure that you follow all product packaging labels and leaflets prior to use. If you suspect you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.
9. We may, from time to time, provide links from the Website to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
10. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

 

Your Conduct

1. You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
2. You understand that you, and not us are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website for any of the following:

1. for fraudulent purposes, or in connection with a criminal offense or other unlawful activity.
2. to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
3. to cause annoyance, inconvenience, or needless anxiety.

Events Beyond our Reasonable Control

• We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Price and Offers

1. All prices and offers on the Website are subject to availability whilst stocks last. If the stock is exhausted then we will contact you with the new price and you will pay or be refunded the difference. Alternatively, you may be given the opportunity to cancel your request.
2. Only one discount offer or code/voucher may be used with each transaction.
3. The price shown on the Website is inclusive of VAT at the prevailing rate.
4. The Website is regarded as an invitation to treat. Orders placed are an offer to purchase which we may accept or decline at our absolute discretion without needing to give any reason for declining the offer to purchase. A confirmation email is automatically sent which confirms receipt of the offer to purchase. This does not constitute acceptance of the offer to purchase. A contract is deemed to have been entered into when we issue a sales invoice or a delivery invoice. Our pharmacy team will check all orders before release and before issuing a sales invoice or a delivery invoice.
5. Once the order has been placed on the Website the transaction is manually processed at our premises by our registered pharmacist.
6. We can only process prescriptions from an original prescription. Once you have placed your request for supply the original prescription must be sent to us at our registered address. We cannot dispatch any order until the original prescription has been received by us and checked by our pharmacist.

 

Copyright and Intellectual Property

• All product information, data, text, images and the selection and arrangement of the aforementioned and associated links, software and source code contained on the Website are wholly owned by us. On no account is anyone allowed to download any data or information for commercial use. You are allowed to download information pertaining to a specific product for information only. You are reminded to check information for products on the packaging and leaflet which comes with the product. All trademarks are acknowledged as trademarks or registered trademarks of their owners. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.

Delivery (Postage and Packaging)

1. It is your responsibility to enter the correct delivery address at the time of ordering. If the incorrect address is given, we are not obliged to re-send the order to the correct address at our expense. You are advised to contact the Customer Services Department immediately if you make a mistake with your delivery address as once an item is shipped the address cannot be amended.
2. Once an order has been placed if, for any reason, we are unable to ship any part of it, we may at our discretion, send part of the order that is in stock or remove item(s) from the order. In this instance, a refund will be made to you and a note made on the invoice enclosed within the package.
3. All delivery dates are estimates and NOT guaranteed unless the Special Next Day service is selected and paid for. Please note not every item is eligible for Special Next Day Delivery, the Customer Services Department will contact you if this option is selected but cannot be fulfilled.
4. Whilst we reserve the right to use any form of delivery and packaging, generally, any packaging will be discreet with a plain outer package.
5. We reserve the right to use whichever form of delivery we deem appropriate.

• Refund Policy- Items will be refunded if the wrong item is ordered, but if an item is opened and then return requested then this will be declined due to hygienic reasons, unless faulty or broken.

Lost or Missing Packages

1. Royal Mail - A package can only be reported as missing to Royal Mail if it has not arrived within 15 working days (3 weeks).
2. Most missing items are located within the postal system within this time period. If after 15 days an order has still not been received, you are advised to contact our Customer Service Department on 0808 164 3211 with your order number and full name and address.
3. The Customer Services Department will then issue a claim with Royal Mail. Our Customer Service department will then arrange to either refund or resend the order.